FÜDHome › Customer service
Customer service.
Everything you need to reach us, get a quote and follow an order — by phone, email or document upload. Real people place your project and name a binding price; on working days you get a reply usually within 60 minutes.
Reply on working days usually within 60 minutes · binding fixed price up front · confidential, GDPR-compliant · no customer account needed
How to reach support
Three ways to reach us.
Whatever your question — a new quote, the status of an order, an invoice or a framework agreement — you reach people, not a ticketing system.
For project descriptions, order references and invoice questions.
A reply on working days usually within 60 minutes
Document upload
The fastest way to a binding price: upload your document and we review scope and deadline.
Looking for our postal addresses or to hand in a document in person? See our offices in Berlin, Vienna and Baar →
Response times
How fast you hear back — and what that means.
On working days we reply usually within 60 minutes. That figure is a reaction time: after a brief review of your document you receive a binding fixed price and a realistic delivery date. The delivery time itself depends on scope, language direction and field, and we always name it explicitly rather than promising a blanket turnaround.
Production only starts once you approve the price, so there are no unannounced extra costs. You receive the finished translation as a PDF in advance; certified originals of a certified translation follow by post. Standard lines are priced from € 0.89 per standard line depending on the language group — see how the price is made up →.
For a quote
What to have ready.
The more of this you can share up front, the faster we can name a binding fixed price — a scan or a clear phone photo is enough to start.
- The document — scan or clear photo (PDF, JPG, PNG or DOCX).
- Language direction — source and target language.
- Purpose or receiving authority — registry office, court, employer, internal use.
- Certification — whether you need a certified translation.
- Deadline — when you need it, and whether it is urgent.
- Confidentiality — tell us if you need an NDA signed beforehand.
One message. One reply. On working days usually within 60 minutes.
No call-centre ping-pong: our customer service places your project, follows your order and names a binding price — by phone, by email or by document upload.
FAQ
Customer service — FAQ.
How fast will I get a reply?
What should I have ready for a quote?
Can you track an order or send another copy of a delivery?
Who do I contact about an invoice or a framework agreement?
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